Privacy policy

SUMATI CYCLES PRIVATE LIMITED – PRIVACY POLICY

Effective Date: May 23, 2025 (Last Updated)

Sumati Cycles Private Limited recognizes that you care about how information about you is collected, used, and shared. We are committed to respecting your privacy. This Privacy Policy explains what information we collect, how we collect it, how we use it, and the choices you have regarding your information.

By using our website, mobile applications, or providing your information to us in any other manner, you agree to the terms of this Privacy Policy.

We may periodically update this Privacy Policy. Please check back regularly for the latest updates. The version published on this website will always be the most current.

WHAT INFORMATION DO WE COLLECT AND STORE?

INFORMATION YOU PROVIDE

We collect and store information that you voluntarily provide through our website, mobile apps, customer service channels, events, marketing promotions (such as contests and sweepstakes), or any other interaction with us. This may include information received from affiliated brands under Sumati Cycles Private Limited.

Providing personal information is optional; however, not doing so may prevent you from accessing some services, such as placing orders or registering for an account.

We may collect:

  • Name
  • Billing/shipping address
  • Email address
  • Phone number
  • Payment information (e.g., credit card number, expiration date)
  • Gender
  • Personal interests
  • Birthdate
  • Purchase history
  • Details of third parties for delivery purposes

If you log into our platform via social media (e.g., Facebook, Instagram), or associate your account with a social platform, we may receive personal information according to the social media platform’s privacy policies.

When using our mobile apps, we may access your location and mobile device information to offer localized content and services. Location access can be disabled in your device settings.

AUTOMATICALLY COLLECTED INFORMATION

We collect non-personally identifiable data when you interact with our site, such as:

  • IP address
  • Browser type
  • Device information
  • Reference site/domain name

We use cookies and similar technologies for analytics, site functionality, and marketing purposes, including:

  • Saving login credentials
  • Personalizing content
  • Analyzing visitor behavior
  • Enhancing your shopping experience

Most browsers accept cookies by default, but you can modify your settings to disable them. Disabling cookies may impact your user experience.

We also engage third-party service providers for:

  • Hosting
  • Website analytics
  • Advertising
  • Customer insights

These services may use cookies, pixel tags, and anonymized data for ad targeting and site performance analysis. We do not combine personally identifiable information with remarketing data.

Our site does not currently respond to “Do Not Track” signals.

INFORMATION FROM OTHER SOURCES

We may obtain data about you from public or third-party sources (e.g., demographic data, social media, blog posts, public comments). Information from these sources may be used to personalize your experience or for business analysis.

HOW DO WE USE YOUR INFORMATION?

Your information may be used to:

  • Fulfill orders and provide services
  • Process payments
  • Communicate with you (including order updates and customer support)
  • Analyze your preferences
  • Administer promotions
  • Improve our website, services, and products
  • Send marketing and promotional messages (you may opt-out anytime)
  • Ensure legal and operational compliance, fraud prevention, and system security

Customer reviews and testimonials may be posted with your consent. To update or remove your testimonial, contact us at info@sumaticycles.com.

WHO DO WE SHARE YOUR INFORMATION WITH?

We do not sell, rent, or trade your personal information. We may share it in the following cases:

  • Within Sumati Cycles Private Limited or its affiliated brands.
  • With third-party service providers, such as hosting, payment processors, logistics, customer service tools, and marketing agencies.
  • For legal reasons, such as in response to subpoenas, court orders, or law enforcement requests.
  • During business transfers, such as a sale, merger, or reorganization.

These third parties may only use your information for tasks assigned by us and not for any other purpose.

CHILDREN UNDER 13

We do not knowingly collect personal information from children under 13 years old. If you are under 13, do not provide personal data without parental or guardian involvement.

SECURITY MEASURES

We take reasonable steps to protect your personal data using administrative, technical, and physical safeguards. However, no method of data transmission over the internet is 100% secure.

To help protect your data:

  • Do not share your account details or password.
  • Use secure browsers.
  • Change your password regularly.

We retain your data only as long as necessary for legal, business, or record-keeping purposes.

LINKS TO OTHER WEBSITES

Our website may include links to external websites. This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies separately.

CONTACT US

If you have questions or concerns about this Privacy Policy or your data, please contact:

By Email:
info@sumaticycles.com
Subject: Privacy Policy Questions
Attn: Sumati Cycles Customer Service

By Mail:
Sumati Cycles Private Limited